Approvals and operations — fast, compliant, auditable.
Insurance operations live on exception handling — claims that need escalation, policy terms that need override, vendors that need onboarding, and expenses that need authorization. ZUUZ assembles FNOL details, coverage terms, prior claims history, and adjuster notes into an evidence pack that moves decisions from weeks to hours.
Top use cases for Insurance
Each use case is powered by AI Agents, governed by ApprovalOps workflows, and supported by Unified Search.
Claims exception approvals
High-severity or flagged claims routed with coverage analysis, fraud indicators, prior claims history, and adjuster recommendations — all in one view.
Policy exception approvals
Non-standard terms and special conditions reviewed with policy context, risk assessment, underwriting guidelines, and precedent history.
Vendor onboarding (adjusters, repair, services)
Adjuster, repair shop, and service provider applications validated against licensing, insurance, and capacity requirements before approval.
Loss adjustment expense approvals
LAE spend requests routed with claim context, reserve status, and threshold enforcement by claim type and severity.
Context Pack for Insurance — assembled automatically
Recommended Copilots
Pre-configured for this industry. Each copilot handles a complete job — not just a chat response.
Operations Copilots
Approval Copilots
Sales Copilots
HR Copilots
From connected systems to governed outcomes
Five steps. Full audit trail. Human approval where it matters.
Connect Systems
ERP, CRM, Email, Docs, Calendar
Ingest & Normalize
Events, documents, approval chains
Build Context Pack
Policy, budget, risk, history, compliance
Human-in-the-loop Approval
Policy gating, role-based routing
Safe Write-back + Audit
Identity verified, permissions checked, trail logged
Search across Insurance systems
Ask questions in plain language. Get permission-safe, evidence-grounded answers with citations and source links.
Built for control
Identity verification, permission-safe execution, and immutable audit trails — at every step.
Identity verification
Every action requires verified identity. SSO, SAML 2.0, and MFA enforced before any write-back to connected systems.
Permission-safe & policy gating
Results and actions respect source-system permissions. Approval routing enforces your policies — spend tiers, role limits, and compliance rules.
Complete audit trail
Every decision, approval, and write-back is timestamped and immutable. Who requested, who approved, what evidence was used, what changed.
See ZUUZ for Insurance in action
Book a 20-minute demo. Bring your messiest approval workflow — we'll show you what changes.