Is ZUUZ SOC 2 certified?
SOC 2 certification is in active progress. 15% of the ZUUZ seed round is allocated specifically to SOC 2 and ISO 27001 readiness. Current enterprise customers can request our security documentation and roadmap.
Does ZUUZ train its AI models on customer data?
No. Customer communications are processed and actioned within your tenant environment. They are never used for model training or shared with other customers or third parties.
How is tenant isolation implemented?
Each ZUUZ customer has a completely isolated tenant environment. Data, models, and processing are separated at the infrastructure level — there is no cross-tenant data access or contamination.
What happens during human approval — can the AI act without approval?
No. Human approval gates are hard-coded into the platform for all customer-facing outputs. ZUUZ cannot send an email, generate a quote, or take a customer-facing action without explicit human approval.
Does ZUUZ access email content beyond revenue threads?
ZUUZ reads email threads that match revenue signals (deal-related, account-related, customer communication). It does not process personal or unrelated email content. Permission scopes are configured during implementation.
